The University of Hong Kong's Faculty of Medicine experts discuss the city's management of the COVID-19 Omicron variant crisis, the impact on healthcare, and the need for a roadmap to normalcy. They point out the low vaccination rate among the elderly and the lack of preparedness in outpatient and inpatient services as factors contributing to the dire situation. The experts also emphasize the importance of continuing to wear masks, ensuring widespread vaccination, and improving infection outcomes for vulnerable populations.