A team of researchers led by Professor Nancy Law, Deputy Director of the Centre of Information Technology in Education, and Dr Tan Cheng Yong, Associate Professor, Academic Unit of Social Contexts and Policies of Education of the Faculty of Education, the University of Hong Kong (HKU), released their 4th report for the eCitizen Education 360 study today (19 January). The latest research results focus on how specific school leadership practices impact teachers’ preparedness for and effectiveness in online teaching and learning. The findings demonstrate the pivotal role of multi-level school leadership in fostering a culture of trust, collaboration and openness for pedagogical innovation, an indispensable quality of effective schools under the New Normal.